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Last Updated : 28-03-2025

At Stylola.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund as per the guidelines outlined in this Return Policy.

1. Eligibility for Returns

• Items must be returned within [X] days from the date of delivery.

• Products must be in their original condition, unused, unworn, and in the original packaging with all tags and accessories.

• Certain items, such as perishable goods, personalized products, and hygiene-related items, are not eligible for return.

• Digital products, gift cards, and final sale items are non-refundable.

2. Return Process

• To initiate a return, contact our customer support team at [Support Email] with your order details and reason for return.

• Our team will provide you with a return authorization and instructions on how to send your item back.

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Refund Policy

• Once we receive and inspect the returned item, we will notify you about the status of your refund.

• Approved refunds will be processed within [X] business days to the original payment method.

• Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

• If you wish to exchange an item, please initiate a return first and place a new order for the desired product.

• Exchanges are subject to product availability.

5. Damaged or Defective Items

• If you receive a damaged or defective product, please report it within [X] days of delivery.

• Provide clear photos of the item and packaging to expedite the resolution process.

• We will offer a replacement or full refund, including shipping costs, for verified defective items.

6. Late or Missing Refunds

• If you have not received your refund within the specified timeframe, check with your bank or payment provider.

• If you still need assistance, please contact us at : [email protected]

7. Contact Information

For any return-related inquiries, reach out to our support team at : [email protected]

By making a purchase on Stylola.com, you acknowledge and agree to the terms of this Return Policy.

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